public housing

SACAT can review many decisions made by Housing SA.

SACAT reviews decisions of Housing SA where:

  • the decision relates to an assessment of a person’s housing needs or position
  • ​a person has applied to Housing SA for housing assistance, priority housing, rent assistance or other rent or bond concessions
  • the decision affects a tenant of Housing SA or arises under a tenancy agreement where Housing SA is the landlord.

SACAT does not deal with:

  • complaints about neighbours
  • complaints about the policies of Housing SA or the Government
  • complaints about the behaviour of Housing SA or Government staff ( as distinct from decisions made by them)
  • any housing case already before SACAT under the Residential Tenancies Act
  • any case which is the subject of proceedings before another tribunal or court.

Before applying to SACAT for a review of a Housing SA decision, you must:

  1. Apply to Housing SA for an internal review of the decision 
  2. Check the time limit within which an application to SACAT can be made.  Generally this is 30 days from when the written statement on the outcome of the internal review is provided to a tenant, but it may be as short as seven days if the decision will end your tenancy, or if it concerns a bond or rent assistance in a non-Housing SA tenancy.

Organisations that may be able to assist you with Housing SA reviews: