our feedback

The following data outlines the number and type of complaints received at SACAT (for the financial years 2015-2016 and 2016-2017). 

Please note that SACAT commenced operations 30/3/2015 (the data for the period 30/3/2015-30/6/2015 is shown separately).

30/3/2015-30/6/2015 Complaints
Judicial Conduct

2

Other

1

Process

10

Service

12


Financial

Year

2015-2016

Complaints Ministerials Ombudsman

Financial

Year

2016-2017

Complaints Ministerials Ombudsman
Decision

​11

​16

 

Decision

​17

​2

 
Delay

​2

    Delay

​3

   
Judicial Conduct

​1

    Member Conduct

​27

   
Other

​4

​4

  Other

​4

​6

 
Process

​18

​7

1

Process

31

​4

1

Service

​30

 

1

Service

​15

 

 


Financial

Year

2017-2018

Complaints Compliments
Process & Procedure

40

​3

Member Conduct

22

5

Other

15

3

Service Quality

15

​18

Delays

3

 

Complaints by stream / area of SACAT

30/3/15

30/6/15

Financial

Year

2015-2016

Financial

Year

2016-2017

Financial

Year

2017-2018

Administration of SACAT

7

6

7

 
Administative & Disciplinary Stream

1

3

3

3

Business Support 

4

1

2

2

Community Stream

4

31

23

13

Housing & Civil Stream

9

51

74

83

Matters requiring Presidential attention  

3

1