complaints (policies and data)

SACAT's Complaints Policy outlines how the Tribunal records, manages and responds to complaints which it receives.

In making a complaint to the Tribunal, SACAT expects that complainants:

  • provide all relevant information; and
  • are respectful and courteous.

SACAT's Unreasonable Complainant Conduct Policy sets out the Tribunal's position in relation to management of unreasonable complainant conduct.

The Judicial Conduct Commissioner (the Commissioner) is an independent statutory officer appointed under the Judicial Conduct Commissioner Act 2015 (JCC Act). The Commissioner receives and deals with complaints made about the conduct of serving judges, magistrates and other judicial officers which includes complaints about the conduct of SACAT's President.

SACAT's senior and ordinary members are not judicial officers and are not subject to the JCC Act. Please see SACAT's Complaints Policy for the process which applies for complaints about SACAT members.

To find out more about the Judicial Conduct Commissioner and the process for making complaints about the conduct of judicial officers see www.jcc.sa.gov.au.

The following data outline notes complaints received at SACAT (for the financial years 2015-2016 and 2016-2017). 

Please note that SACAT commenced operations 30/3/2015 (the data for the period 30/3/2015-30/6/2015 is shown separately).

30/3/2015-30/6/2015 Complaints
Judicial Conduct

2

Other

1

Process

10

Service

12


Financial

Year

2015-2016

Complaints Ministerials Ombudsman

Financial

Year

2016-2017

Complaints Ministerials Ombudsman
Decision

​11

​16

 

Decision

​17

​2

 
Delay

​2

    Delay

​3

   
Judicial Conduct

​1

    Member Conduct

​27

   
Other

​4

​4

  Other

​4

​6

 
Process

​18

​7

1

Process

31

​4

1

Service

​30

 

1

Service

​15

 

 


Financial

Year

2017-2018

Complaints Compliments
Process & Procedure

40

​3

Member Conduct

22

5

Other

15

3

Service Quality

15

​18

Delays

3

 

Complaints by stream / area of SACAT

30/3/15

30/6/15

Financial

Year

2015-2016

Financial

Year

2016-2017

Financial

Year

2017-2018

Administration of SACAT

7

6

7

 
Administative & Disciplinary Stream

1

3

3

3

Business Support 

4

1

2

2

Community Stream

4

31

23

13

Housing & Civil Stream

9

51

74

83

Matters requiring Presidential attention  

3

1