your feedback

We welcome your feedback as an opportunity to help improve our services and justice delivery.

We would like to know what you think of our information and services and if you have a complaint, compliment or general feedback about our service, procedures, practices or policies, please let us know.

You can lodge a complaint, compliment or provide feedback about:

  • the conduct or quality of the service you have received from our staff or Tribunal Members
  • our processes or procedures
  • our services

We cannot respond to complaints about:

  • a decision or order made by a Tribunal Member
  • errors or mistakes in decisions, or other legal grounds
  • matters that are outside our responsibilities, such as government policy or legislation

Feedback can be lodged with SACAT

  • In writing – by email – connect@sacat.sa.gov.au (please place “Feedback” in the subject field)
  • Verbally – by phone - 1800 723 767
  • Verbally – in person – at a SACAT premises
  • Online form
  • In writing – by post – to

SACAT Feedback
GPO Box 2361, Adelaide SA 5001

Responses to complaints

  • We will acknowledge complaints within 3 working days, and aim to respond within 15 working days of receipt.

Complaints about a proceeding or a decision

We cannot address complaints about the outcome of a hearing or SACAT decisions, or where you have the right to an administrative review or appeal or other form of legal redress.
 
If you believe that a decision is wrong on a question of law or if you believe the proceedings were not fair you may be able to apply to have the decision reviewed within SACAT (called an internal review).
 
The Judicial Conduct Commissioner (the Commissioner) is an independent statutory officer appointed under the Judicial Conduct Commissioner Act 2015 (JCC Act). The Commissioner receives and deals with complaints made about the conduct of serving judges, magistrates and other judicial officers which includes complaints about the conduct of SACAT's President. SACAT's senior and ordinary members are not judicial officers and are not subject to the JCC Act.  To find out more about the Judicial Conduct Commissioner and the process for making complaints about the conduct of judicial officers see www.jcc.sa.gov.au.

Feedback about our complaints policy

We review our complaints policy and procedures on a regular basis and welcome feedback and suggestions for improvement. If you have something to add please email us on connect@sacat.sa.gov.au
 
Last reviewed   04 October 2018