our commitment to you

Our purpose is to help people in South Australia resolve issues within specific areas of law, either through agreement at a conference or through a decision of the Tribunal at a hearing.
 
Our objectives emphasise accessibility, efficiency and fairness. They are to:
  • be accessible and responsive to your needs
  • process and resolve your dispute as quickly as possible
  • use language we can all understand
  • be as flexible as possible
  • use alternative dispute resolution procedures wherever appropriate
  • keep costs to a minimum
  • promote the best principles of public administration, including independence, natural justice and procedural fairness, quality and consistent decisions, and transparency and accountability.
We pride ourselves on our service, professionalism, integrity and impartiality of our staff and decision makers.
 
We have committed to a range of SACAT Values and Behaviours
 

We will:

  • treat you with respect, courtesy and professionalism
  • provide you with information on how SACAT works, our processes and processing timeframes
  • assist you in completing electronic forms and understanding processes, fees and other relevant information
  • provide a fair and impartial hearing
  • deliver decisions in easy to understand language and in a timely fashion
  • be flexible as to how we communicate with you
  • refer you to appropriate contacts for other support / advice areas relevant to your enquiry where possible

Help us to help you

To assist us with your enquiry, case or dispute, we ask that you:-

  • provide us with complete, timely and accurate information
  • let us know if you have any special needs
  • treat staff, members and other parties with respect and courtesy
  • be punctual and prepared for your hearing
  • comply with any directions or orders that are issued about your case or dispute
  • ask us to explain anything that you are not sure of

Please understand that we cannot

  • tell you what words to use in your application
  • give you legal advice about your case
  • advise you what to say in your hearing
  • provide an opinion on the merits or likelihood of outcome on your case or dispute
  • speak to a Tribunal Member on your behalf
  • take any action that will compromise our impartiality
Should you wish to appeal or change the decision of a Tribunal Member or the outcomes of hearings, you will need to lodge an internal review.
 
Our service commitment is reviewed on a regular basis. We value your input and would like to know what you think of our information and services.
 
Please talk to our staff, email us at sacat.connect@sacat.sa.gov.au or call us on 1800 723 767.
 
Last reviewed   29 December 2017